You could be using Facebook wrong!

by Jonathan Rivera on June 2, 2009

STOP, You could be using facebook wrong!

stop-using-facebook-wrong

With over 300,000,000 users on facebook it’s the internet’s biggest social network.  Smart REALTORs realize they need to use facebook to connect with their clients as well as make new contacts.  The problem with most REALTORs is that they’re using facebook wrong.

In this post I’m going to cover some of the ways that you could be using facebook wrong, and tell you what you need to do to fix it.

Friending:

If you’re friending everyone on facebook, even people you don’t know then you’re using facebook wrong. facebook is a social network, it’s intended to be shared with people you know, not complete strangers.  When starting out you should friend people that you know, then grow your network over time meeting new people along the way.

Another mistake that REALTORs commonly make on facebook is friending every other REALTOR in the world.  If you’re using facebook to connect with your clients and you have every other REALTOR in your area as a friend then you’re just sharing your prospects with them.  I don’t know about you, but I think this is plain dumb.

The blank friend request, one of my greatest pet peeves.

When sending a friend request you should include a short message.  A blank friend request is the equivalent of attending a chamber networking event and walking up to people yelling, “FRIEND!”  Does that really make you friends, or just another obnoxious marketer?

Commenting:

If you’re not commenting on facebook you’re missing out on one of the most important aspects of social networking.  Whenever you comment on something it populates your home feed and your friend’s see what you’ve commented on.

As a REALTOR you should be commenting on smart articles posted about your industry as well as local news and events.  You should only comment if you have something smart to say.

stop-using-facebook-wrong-2On the other hand, most REALTORs have a habit of commenting with their personal contact information even when it has NOTHING to do with the conversation.  I refer to this as verbal graffiti.  If you’re doing this then you’re using facebook wrong.

Sharing:

As a REALTOR I know it’s tempting to use facebook as your new website, shoving all your new listings in everyones face….even when they DON’T CARE.  If you’re doing this, thinking about this, or think it sounds like a good idea…. You’re using facebook wrong.

Facebook is a social network, not a business network.  The reason REALTORs should be using facebook is to connect with people on a social level in hopes to turn that friendship into a possible business venture.  People using facebook do not want to be marketed to.  The best thing you can do is share great articles and content that your prospects would find interesting.

Remember the old recipe cards?  Well, why not share a link to a great steak recipe when one of your friends is having a BBQ?  You’re accomplishing two things: 1. Sharing great and relevant info 2.Reminding them you are there.  That’s the point of marketing anyways, isn’t it?  You just want to be at the front of their mind when they need your services.

ALSO, remember to share all sorts of great content so your page always looks fresh.  There’s nothing worse than a stagnant facebook page.  When your friends stop by you want them to see lots of good info, not just dust balls.

  • donnrasch
    Thanks Jonathan your post makes perfect sense to me. I'm new to face book and started getting a ton of these friend requests from people I didn't know. Most of them were from friends of the first person I friended who is a local Realtor I had just met. I said this is crazy after the first 3 and decided to ignore the rest and unfriend the first 3 including the local realtor. Now it will be a slow build of actual friends and family with me being the only local realtor in the list.

    Also Suzanne's "Realtor.com" tip was great! I wanted to be able to do that function and that was the ticket!

    I look forward to many more tips and secrets to the "socialnomics" aspects of our lives.

    Best Regards
  • Anna
    Thank you! When you think about it, Facebook for Realtors could be compared to the old fashioned snail mail newsletters!
  • That's GREAT point Anna. Facebook could be the ONLY communication channel if REALTORs use it right.
  • erichempler
    This showed up in my inbox tonight and I guess I had forgotten I read it once before and commented on it. I think I've finally fingured out what to do correctly on Facebook. I've switched gears big time this past month or two. I'm still not real sure how to go about designing a page, but I may wait till I have someone help me design a custom website and then make a couple of facebook pages for me.
  • When you finally get the right mix on Facebook it is QUITE rewarding Eric.

    I know you've been doing tons of work on your pages. To tell you the truth I think that's the most important part of your "Facebook Presence" because it's the one that's open to the world (because it's indexed by Google.)

    It doesn't happen overnight, you need to keep working at it, refining what you're doing and finding a formula that works for you.
  • You are completely correct. I appreciate this insightful look at the ways to properly use facebook.
  • I'm thrilled that you found this post helpful Eller. I remember the first time I introduced my network to it they got offended...they must've been Using Facebook Wrong ;)
  • @Jonathan - some very good points. Like everything there are always 2 sides to the coin, I believe it really comes down to your intention. Warm friending is the strategy that I like to use when growing my FB network... i.e. > Hey Jonathan, I see we have X mutual friends and are both in the XYZ Group; I would love to connect with you on FB.

    If you are not being authentic, genuine and you are not looking to first give / provide value then I think you are definitely going down the wrong path.
  • I would actually take warm friending a little further. What you've described Drew is actually a cold friend request.

    Warm friending is more like getting involved in a conversation with other people, realizing you have common interest, and then organically becoming friends. The difference seems slight, but in reality it's quite different. In a warm friend request you've already spoken, established rapport, and naturally take it to the next level.
  • Hey @Leslie, welcome to the site and thanks for the comment. What else would you like to know?
  • leslie
    I am interesting in knowing more
  • Thanks @Suzanne. It's an interesting time for REALTORs trying to get into social media today. We all have an idea of what we thing marketing should be. The best advice I could give someone trying to break into social media is, Forget what you think you know. That way they'll have a better chance of getting it right.
  • Jonathan, another wise choice in posting!
    Since I work solely with Realtors who utilize my services to generate more business, I have come to find out what works and what doesn't too - you have covered pretty much all the aspects of what doesn't and what to do instead.

    In addition to Tony's tip about CenterStage, and posting updates on profiles of new listings, Realtor.com provides a similar widget - simply visit http://www.SeeMyListings.com. This also auto populates the Realtor's listings on to the FB profile page left hand column (underneath their friend list).

    Thanks for providing great insight and sharing your knowledge with us all, Jonathan!
  • Good post. Short, sweet, to the point. Very effective.
  • @Eric, knowing your audience is key to your success online. I can't tell you how many people I see jump in without a clearly defined plan and wonder why they get no results.

    @Mike the relationships deepen when you become a "trusted advisor" to your sphere. The only way to do this is to become an authority in your area. by sharing relevant info in your market and encouraging discussions amongst "your community."

    I think for the most part you could use that as a page strategy moving better qualified leads into your "friends" category.
  • @Tony, times are changing fast and it's up to all of us to come up with new ways to create business with the tools we have. It's never been so easy to connect with people yet somehow we're more disconnected than ever.

    People forget the human aspect of social networking ;)
  • @Jim, you can learn how to use the group by visiting http://hubpages.com/hub/Facebook-Real-Estate-Re...

    Let me know if that helps.
  • Sandy Ramseth
    Great article Jonathan. I totally agree with all your points. to me the most annoying thing is the friend "collector". I just ignore them.

    If you want to do a bit more marketing use a Fan Page, that is what they are there for, and the fans you get will more or less expect that....a bit of self promotion. But don't over do that either as you can lose them just as easily. The fan page is not as interactive as a profile page however, but they do work nicely and I've gotten lead from mine on several occasions. But you need to post something of interest daily. Again, don't over do that either. Less is more, IMHO.
  • Ahhh.....I am so torn on this subject. I like to post things like it's a great time to buy a house....or Mike is showing properties all day......or Mike is hosting an open house on Sunday from 1-3 at xyz property. I have 690 friends that are people I actually know and never have had complaints. I also have gotten 3 listings and 4 buyers because of the status updates that I post.

    But...at the same time.....even though I don't want to be that guy that won't stop I would like to continue to "gently remind" people that I am still in Real Estate....

    I like the idea of building relationships but how do I continue to remind people that I am a Realtor at the same time?

    Any advice?
  • These are good points. I use facebook to remind everyone I know I'm a Realtor. I put a link to an article I found interesting and sometimes change my profile picture to a picture with my logo. I also use a few other sites, but use them differently because they have a different audience. This is true with a website too. Know what your audience is looking for otherwise you're doing too much or too little.
  • Great post! The biggest challenge most people face on Facebook is learning how to treat their 'friends.' (Hint: It's really similar to real life!)

    I'm using CenterStage for Real Estate Agents, a Facebook app found at www.clientopoly.com, to add my real estate presence to my profile. I like it because it stays off to the side and is non-intrusive. People only look at it when they want to...and it gets the job done. All I really want is for people to remember that I am in real estate. I don't want to tell everyone about 'today's hot new real estate tip.' People don't buy real estate every day, and they don't want to hear about it every day. This app helped me find that balance.

    The Real Estate Referral Group is a clear example of an innovative way to do business working with people you don't know. And it's clearly a way of doing business on Facebook. The reason it works is because the people involved have chosen to participate. As long as Realtors remember this golden rule, they'll have lots of success over time!
  • so what is the proper way to post a needed referral on Official Real Estate Referral Group?
  • It's all a learning curve Rebecca. Before I met Simon I was making some of the very same mistakes and I couldn't figure out why I wasn't getting any traction online. Now that we've been trained it's easy to see why those things don't work and won't ever work.
  • I think you just about covered the things that bother me the most. I would say that it is a learning process for all as it is a tool that is in continual evolution so there is always a period of trial and error.
    When you ask the question it is pointed at marketers and I know there are a lot of people who are on Facebook at the moment who have absolutely nothing to do with marketing. Some of the things that people play with all the time like the silly gifts and games get on my nerves but that is just because they are not my interest. This is the case for others in regards to the business approaches I am exploring.
    Good article Jonathan. Will probably check out your radio show.
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